Terms and Conditions

Effective Date: April 12, 2026

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1. User Eligibility & Account

• Users must be 18 years or older and legally capable of entering into a contract in India.
• Account access is restricted to the registered user only. You are responsible for maintaining the confidentiality of your login credentials.
• Sandooq reserves the right to terminate accounts involved in suspicious or fraudulent activities.

2. Account Deletion and Support

If you wish to delete your Sandooq user account or request deletion of your account information, please contact us at support@sandooq.in from your registered email address or raise a support ticket from the Support section inside the Sandooq mobile app.

Please include your registered mobile number and the reason for the request so our team can verify and process it. Account deletion requests may be subject to retention of records required by applicable law, regulatory compliance, fraud prevention, dispute resolution, tax, audit, or transaction-history obligations.

3. Fine Gold Services

• Sandooq may provide Fine Gold related account, product, record, payment, and support services through the mobile application or website.
• Sandooq does not offer a platform for trading gold, securities, commodities, derivatives, or any other financial instrument.
• Taxes and Charges: Applicable taxes, service charges, making charges, delivery charges, or other fees, if any, will be shown before confirmation and reflected in the relevant invoice or receipt.
• Cancellation: Requests may be cancelled, modified, or refunded only if permitted by the request status, applicable law, and Sandooq's operational policies.

4. Records and Fulfilment

• Sandooq maintains account, payment, KYC, service, and fulfilment records as required for operations, audit, customer support, and legal compliance.
• Any physical product, document, or fulfilment request is subject to availability, verification, applicable charges, and serviceability by our partners.

5. Physical Product or Document Delivery

• Where Sandooq offers eligible physical products or documents, delivery is available only to verified addresses and serviceable pin codes within India.
• Making & Delivery Charges: Applicable making, packaging, secure shipping, or related charges, if any, are payable at the time of the request.
• Delivery timelines depend on verification, product availability, logistics partner operations, and applicable legal or compliance checks.

6. Limitation of Liability

Sandooq shall not be liable for any indirect or consequential loss arising from technical glitches, service interruptions, user-side errors, incorrect information provided by the user, or delays caused by third-party service or logistics providers.

7. Governing Law

These terms are governed by the laws of India. Any legal proceedings shall fall under the exclusive jurisdiction of the Courts in Nagpur, Maharashtra.